Terms of Service

Knife Clinic sharpens kitchen knives by mail. You place an order online, choose how many knives you want sharpened, and we send you a protective shipping kit. You pack your knives into the kit, our courier collects it from your address, our sharpeners restore each edge to the manufacturer’s specifications, and the knives are returned to your door. The full journey — from collection to return delivery — takes no more than 7 days.

Orders are placed through our Shopify-powered checkout and paid in UAE dirhams (AED).

Each order covers a minimum of 5 knives and a maximum of 20 knives. This range keeps the shipping kit, courier handling, and turnaround time predictable for everyone.

If you have more than 20 knives — for example, a restaurant set or a large household collection — write to knifeclinic.ae@gmail.com and we will prepare an individual quote with its own arrangements.

A safe and smooth service depends on a few things only you can do. When you order with us, you agree to:

In return, here is what we commit to on every order:

Occasionally a knife arrives that we cannot responsibly sharpen — a cracked ceramic blade, a structurally compromised tang, or a blade type outside our service scope. When that happens, we will inform you, leave the item untouched, and return it to you unsharpened together with the rest of your order. You will not be charged extra for the return of a non-serviceable item.

We treat every knife that enters our workshop as if it were our own, and our process is built around careful handling at every step. Nevertheless, it is fair that both sides know where liability begins and ends.

If a knife is lost or damaged while in our custody — from the moment the courier collects your packed kit until return delivery — our liability is limited to the reasonable replacement value of that knife. We may ask for proof of value, such as a receipt or the maker and model, to settle a claim fairly.

We may decline to sharpen items that arrive structurally damaged or unsafe to work on, and minor cosmetic changes inherent to professional sharpening (described in our Disclaimers) are not considered damage. We are not liable for damage caused by inadequate packing where the provided kit and instructions were not used.

Creating a customer account is optional — guest checkout is always available. Whether or not you hold an account, you agree to provide accurate, current information when ordering: a wrong address or unreachable phone number can delay collection or delivery, and we cannot be responsible for delays caused by incorrect details. If you do create an account, you are responsible for keeping its credentials secure.

All prices on our website are shown in UAE dirhams (AED). The price you see at checkout is the price you pay for that order. We may change our prices from time to time, but a change never affects an order you have already placed — only future orders.

These terms, and every order placed with Knife Clinic, are governed by the laws of the United Arab Emirates. Any dispute that we cannot resolve together amicably falls under the jurisdiction of the courts of the UAE.

We may update these terms as the service evolves. The version published on this page at the time you place an order is the version that applies to that order. Questions are always welcome at knifeclinic.ae@gmail.com.